Terms and Conditions

Terms and Conditions



1.1 All Wild-Bets products are jointly operated by Play Us Media, LLC., with registered address at 8 The Green, Suite 8136, Kent County, Dover, Delaware 19901, US.,  all its holding company, subsidiaries, properties and affiliates, licensed and regulated by the laws of Delaware, United States of America with license number 6896307. Payments are processed by Play Us Media DRC S.A.R.L., registered address 50 Avenue COLONEL MPIA, Joli-Parc, Ngaliema, Kinshasa, licensed and regulated by the laws of Democratic Republic of Congo, with RCCM CD/KNG/RCCM/19-B-01218; as per agreement duly executed by and between these two.


1.2 “Betting platform” website or entertainment application in which a user registers, deposits, bets and withdrawals, Company may also add new entertainment content offering (either proprietary or third-party owned) to allow our Clients accessing a whole other level of gaming experience.


1.3 “T&Cs” means the Terms & Conditions constituting and governing the contractual relationship, as stated herein, and which the parties, as stated herein, hereby agree upon; it will also be possible to establish specific T&C of entertainment offering within the betting platform as these may be added from time to time at the sole discretion of the Company.


1.4 An "Account" is an account held by a Client, for bona fide transactions, with a strict aim to establish a normal commercial relationship with the Company and with the strict purpose of conducting betting and other gaming and gambling related transactions.


1.5 A "Client" or “User” is an individual having an account, therefore, a contractual relationship with the Company.


1.6 The "Governing Authorities" are the authorities of Democratic Republic of Congo. The "Governing Law" is the law of Democratic Republic of Congo.


1.7 "Force Majeure" refers to any occurrence or condition beyond one's reasonable control which leads to a delay or default in the performance to the affected party's contractual obligation and shall, for the purposes of the T&Cs, include Acts of God, Government restrictions (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.


1.8 “NRC” means any unique user that registers itself as a Client for first time through any of the Gaming and Betting products made available by wild-Bets in the Territory, regardless the channel (either PC, full mobile, lite mobile or USSD) where they have accessed from, and that after successfully passing the corresponding KYC, has been authorized with an Account.


1.9 “NDC” or “Active User” means an NRC that has successfully made a first deposit regardless of the payment method they have topped-up through (either bank account, m-wallet or retail point), to their corresponding Active User Account.


1.10 “Territory” refers to the Democratic Republic of Congo.


1.11 All trademarks, service marks and trade names as well as images, graphics, text, concepts or methodologies (collectively the “Intellectual Assets”) found on the website, the Client Application and the material contained therein are the exclusive property of The Company and/or The Company suppliers and partners. The Client is not entitled to exploit or otherwise use any Intellectual Asset for whatever purpose, except for what is allowed by law.




2.1 Any individual applying for registration warrants and represents that any information provided in its application form is true and correct. The Company will not register the individual and, where that individual has already been registered, The Company will cancel that individual's registration as a player if it becomes aware that individual has provided false information when registering as a player.


2.2 Full name, email, residence address and phone number must be real and possible to be verified, if requested.


2.3 Important notice: Name, username and currency cannot be changed post account creation.


2.4 In order for the NDC to request withdrawals, remove all initial limitations and have full rights in the promotions, the account must be verified.


2.5 For the account verification The Company will request the following details:


2.5.1 Client’s ID for age verification (players under eighteen (18) years of age are not accepted);


2.5.2 Client’s place of residence (utility bill indicating the declared land line phone number);


2.5.3 Client’s valid e-mail address (cannot be the same as any existing Client’s email address);


2.5.4 Client’s proof of ownership of the payment method used for funds deposit in The Company.


2.5.5 In case the Client has changed place of residence, telephone number or any other element of his data, he/she is obliged to immediately inform the Company, so the new data can be updated.


2.6 An individual applying for an Account acknowledges and accepts:


2.6.1 The “T&C” as currently published on the website, as well as any possible future changes;


2.6.2 Any regulatory provisions or other decisions made from time to time by the Governing Authorities;


2.6.3 The Company customer support is available in both English and French languages. In any case of a dispute between a Client and the Company, only the English version shall prevail and be used.


2.7 The Company reserves the right, at its own discretion, at all times, to:


2.7.1 Decline to open an Account and/or to close an existing Account, without any explanation whatsoever;


2.7.2 Decline to accept or limit deposits without any explanation whatsoever;


2.7.3 Suspend Client’s account and/or cancel the participation of a Client in promotional activities, competitions or other services, whenever The Company is of the opinion that there are legitimate concerns that an account is, has been or may be used for illegal, fraudulent or dishonest practices;


2.7.4 Hold and manage funds belonging to Clients in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Payment Service Provider being entrusted to hold funds in the name of and/or for the benefit of the Client;


2.7.5 Suspend and/or cancel the participation of the Client in the Services, and/or forfeit and/or confiscate funds available on his/her Client Account if the Client is found cheating, or if it is determined by the Company that the Client has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed or suitable to defeat the Client Application, and/or the software used to offer the Services;


2.7.6 Hold or charge any Payment method fees or expenses, from the Client’s account, for all previous deposits and withdrawals, plus any administrative or legal costs the Client provoked for any reason, whenever The Company is of the opinion that there are legitimate concerns that an Account is, has been or may be used for illegal, fraudulent or dishonest practices;


2.7.7 In case of a possible refunding to the client in regards to the above-mentioned cases, the maximum refund is limited to the last deposit minus the deposit and withdrawal fees.


2.8 The Company does not accept clients:


2.8.1 Being minor to 18 years old or the age at which gambling is legal under any law that applies to the Client (whichever is the greater);


2.8.2 Being residents of The United States of America, other U.S. territories, Netherlands and France;


2.8.3 Working or contracted with any legal entity which is part of the same group as The Company, meaning other entities being, directly or indirectly, linked with Wild-Bets or with The Company third -party suppliers;


2.8.4 Being professional punters, betting syndicates, traders, professional athletes and players wagering for the sole scope to take advantage of “inside” information.


2.9 The Company accepts no responsibility for any Betting Duties or taxes arisen by the local authorities of the client’s Territory. Such duties or taxes are paid exclusively by the client. If the client refuses to pay such amounts, the Company has no liability whosoever.


2.10 Only one Account can be opened at a time per person, family, household, IP address and email address. In the event that we suspect that:


2.10.1 A Client is opening multiple accounts (using same or similar names, address, telephone, e-mails, same or similar dynamic IP address, computers or other devices);


2.10.2 A Client is acting as a part of syndicate (using same or similar names, address, telephone, e-mails, same or similar IP address, computers or other devices, acting on same or similar pattern);


2.10.3 The Company reserves the right to block the relevant Account(s) held by the Client or the Syndicate and report the incident(s) to the relevant Authorities. Following an internal investigation, The Company has the right to cancel bets, forfeit winnings, and deduct bonuses from all relevant accounts. The Company also reserves the right to reallocate all the funds in the different superfluous Accounts to a single Account and to delete the remaining superfluous account(s). Provided however that any bonus that may have been given to the superfluous Account(s) will not be transferred.


2.11 Any legal claim or dispute arising under or in connection with the Contract shall be settled in accordance with the Governing Law of the Territory. In the event of a dispute, it is advisable that the Account Holder lodges a complaint with customer service using the contact details in the website. The parties should do their utmost to reach an amicable settlement within a reasonable time. The client may also lodge a complaint within 6 months to the Regulatory Body of the Territory through the means made available by this. The complaint must contain clear and unequivocal information about the complainant's identity and shall give all the relevant details that gave rise to the complaint.


2.12 The Company website works by using cookies for the following purposes:


2.12.1 To identify the Client's preferred language so it is automatically selected when the Client returns to website;


2.12.2 To ensure that bets placed by the Client are associated with the Client's betting coupon and account;


2.12.3 To ensure that the Client receives any bonuses the Client is eligible for;


2.12.4 For analysis of website traffic so as to allow us to make suitable improvements. Please be aware that it is not possible to use the website without cookies.


2.13 The Company shall not accept a wager from a Client unless an Account has been established in the name of the Client and there are adequate funds in the Account to cover the amount of the wager; or funds necessary to cover the amount of the wager are provided in an approved way.


2.14 All winnings will be credited to the Client’s Account. Withdrawals from the Account, in the extent of the original deposit amount are made using the same payment method as was used for the original deposit. For instance, if a deposit was made with a credit card, at least an amount from the winnings corresponding to the original deposit amount will be withdrawn to the same credit card whereas the remaining winnings amount may be withdrawn by using any other payment method (either bank account, m-wallet, cash out at retail point, always subject to The Company’s sole discretion). Withdrawals will only be made to a credit card, a bank account or m-wallet account held in the Client’s own name, for winnings obtained with mobile money is compulsory to withdraw only via the operator with whom the deposit was done or via bank when the gain is over the MNO limitation.


2.15 Deposit and withdrawal limits:


2.15.1 The minimum value for deposit is $ 1.000 CDF and in withdrawals it is $ 1.000 CDF.


2.15.2 The maximum value for deposit is $ 2.000.000 CDF daily for day, for client, for transaction.


2.15.3 Maximum withdrawal x month CDF $4.000.000 CDF.


2.15.4 Maximum 3 withdrawal x day.


2.16 When a Client wishes to withdraw funds that he had deposited in his Account, but has not wagered a minimum of 50% of the total deposits made in any casino or sports betting game, the withdrawal request will be rejected, until he meets the guideline.


2.17 In case of a withdrawal request, we reserve the right to define minimum or maximum withdrawal amounts for each client, as well as the processing time of such withdrawals. In which case, clients may receive their winnings in up to twelve (12) equal monthly instalments.


2.18 Clients acting on behalf of third parties or aiming to a professional wagering, price arbitrage or with the sole purpose of trading affiliate commission may have their withdrawals partially or totally declined, especially if their wagering pattern has the aim to harm financially The Company;

2.19 Withdrawals through the vodacom m-pesa operator are executed every 15 minutes, the above is subject to the availability of connection to VodaCash systems.




3.1 The terms contained in this document (Standard Promotional Terms) apply to all promotional offers available through the website (each a Promotion) and, together with any applicable specific promotional terms, which may also be referred to as "Key Terms", set out on the individual web landing page for the relevant Promotion (Specific Promotional Terms), form a legal agreement between you and The Company and can only be amended with our consent. By participating in any Promotion, you are indicating that you accept and agree to be bound by the Rules.


3.2 In the event of any conflict or inconsistency between these Standard Promotional Terms and the Specific Promotional Terms, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.


3.3 Unless otherwise indicated, participation in each Promotion is limited to one per person, family, household, address or organization to whom The Company sends the Promotion. The Company reserves the right to restrict participation in certain Promotions to players who fulfil specific selection criteria. Where a Promotion permits multiple participants, The Company reserves the right, in its sole discretion, to limit the number of participants.


3.4 Unless otherwise indicated by Wild-Bets, the promotional and marketing expression “WITH US YOU ALWAYS WIN” refers to the starter bonus that every NDC will be granted with upon first deposit, regardless the payment method they have topped up through (either bank account, m-wallet or retail point), or any other bonuses that Wild-Bets, at its sole discretion, may decide to award NDCs with throughout their user life-time.


3.5 In the event that you withdraw funds in respect of which you have received a Bonus, without having met any applicable release requirements, cash out restrictions or general eligibility criteria, you shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and The Company shall be entitled to deduct this from your Account.


3.6 Your use of any real money bonuses is subject to The Company review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses, The Company considers low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when deployed to exploit bonuses. Further examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of the bonus on any single game, individual hand, or round, building a balance and significantly changing play patterns (bet size, game types, bet structures etc.) in order to meet the bonus release requirement; (ii) placing large bets which result in a substantial gain followed by a drop in bet size equal to or more than seventy five percent of the previous average bet size until the bonus release requirements have been met; (iii) if we have good grounds to suspect that you have sought only to exploit a bonus offered by The Company in good faith to enhance your entertainment (for example, on acceptance of a bonus, the minimum wagering requirement is met and funds are subsequently withdrawn). In the event that The Company deems that an irregular playing pattern has taken place, The Company reserves the right to prevent you from cashing out Account funds and/or withhold any of your winnings derived from your use of the bonus.




4.1 General Betting Rules.


4.1.1 The outcome of a market is settled once this is determined. If a market is not determined during the game, the Company settles the result of the game once the normal duration (regular time) of the match is concluded, unless stated otherwise on market description on website. Example 1: Match winner 1X2 market of an event is determined after the end of the normal duration (regular time) of the event. Football (Soccer) 1x2 Match Winner is determined after the 90 min, including any extra minutes called by the referee of the match as “normal duration” In case an event is driven to Overtime (when regular time does not decide the winner) all markets clearly state that are subject to “include overtime” are paid after the completion of the Overtime. Any penalty kicks (or other decider) may follow, is not taken in consideration, unless clearly stated in the market. Events not started on time for any reason or even postponed may be kept open and all bets remain valid if those kick off (start) within the next 48 hours from the official start time. In any other case, the Company reserves, at its own discretion, the right to void all bets of such postponed events and refund the stakes to the Clients. Events abandoned after its starting time and get continued from the organizer within 48 hours from the official start time, the Company reserves the right to keep all bets valid and settle according to this result. Events abandoned after its starting time and not getting continued from the organizer within 48 hours, the Company will settle all determined markets decided in the pitch and void the rest by refunding stakes to Clients. However, in cases like that, the Company reserves, at its own discretion, the right to void all bets of such abandoned events and refund the stakes to the Clients. On above general rule there are exceptions as in: Tennis games will be kept open with all bets valid until the officials or organizing body declares a winner. In such cases, the 48 hours rule is not valid. However, and in case of a player retirement, all markets determined in the pitch are settled accordingly and all the rest declared void and null. For avoidance of doubt if a tennis player retired before the last point concluded, the match winner market is void, but all markets related to specific sets or games that are determined, are settled accordingly. If a match is decided by a Match tie-break then it will be considered to be the 3rd set. Every tie-break or Match tie-break counts as 1 game. Baseball games when two teams are playing 2 games in a row are considered as Game 1 and Game 2 and will be settled as chronologically played with all bets valid. For avoidance of doubt if Team A plays Team B twice, the result of Game 1 will count for bets offered on Game 1 as originally scheduled and result of Game 2 will count for bets offered on Game 2, as originally scheduled. The 48 hours rule is valid. (e.g. if a football match is abandoned in the second half, the markets of the first half will be settled normally). (e.g. in the example above, the markets of the second half have not decided) will be void and stakes will be refunded to Clients.


4.1.2 Regardless of the channel (either PC, full mobile, lite mobile or USSD), where a given bet is placed from, Company reserves the right not to accept all or part of a bet without providing a reason to the Client. If a bet is not accepted, Client’s stakes are refunded.


4.1.3 Before an event starts, the Company reserves, at its own discretion, the right to void or cancel part or whole of a bet even after its acceptance without providing any reason to the Client. After the event start, the Company reserves, at its own discretion, the right to void or cancel part or whole of a bet, even after its acceptance if there is a valid reason for this, such as: Mistake in the wording (palpable error) of the event or the odds, or starting time; The Client attempt to bypass Company limits (potential payout) and risk management by placing multiple identical or similar bets or opening multiple accounts; The Client is getting advantage of any public announcement or secret information he has access to that determines the outcome of the bet; The Client combined related bets; The Client is actively participating in the event, such as Players, Referees, Managers or has direct or indirect relationship with events participants; The Company suffers a technical error offering wrong odds or events; Any other valid reason duly communicated to Client upon request.


4.1.4 Our Company reserves the right to cancel all bets of an event, if there is any change regarding the venue of the event.


4.1.5 Our Company reserves the right to cancel all bets if there are radical changes in the circumstances of an event such as the length of playing time, the distance in a race speed or the number of periods, etc.


4.2 Explanation of specific Betting Types.


4.2.1 Scorers: First, Last, Anytime Scorer Bets apply to regular time only.


4.2.2 Own goals (based on official authority) omitted or count as “no Scorer” if the game has only “own goals”.


4.2.3 Betting First Goalscorer will be considered lost if a player never plays or comes in the pitch after the first goal of the game has been scored, except in the case of an own goal, which is ignored. Bets on Last Goalscorer will be considered lost if a player never plays.


4.2.4 Players to score apply for any player, whatever the time he entered the game. Bets on Anytime Goalscorer, apply to any player involved in the game, regardless of the time they enter the game. Bets on Anytime Goalscorer will be considered lost if a player never plays.


4.2.5 In case a match is abandoned but there has been at least one Scorer, bets on the first Goalscorer apply and bets on the last Goalscorer are void. Anytime the Goalscorer market for this player is settled as a winner and bets on other players are void.


4.2.6 Head 2 Head Bets Predict which of the participants will occupy the highest position or will have better results or more points. In order for these bets to stand both participants must actively participate in the event. In case the two participants achieve the exact same winning result and therefore achieve a tie, all bets are void.


4.2.7 Outright Bets Predict which of the participants (3 or more) will occupy the highest position or will have better results or more points. In order for these bets to stand all participants must actively participate in the event. If one or more participants will not participate in the event, the odds on the rest participants are recalculated and settled with a reduction in the odds, by applying the probability of the missing participants to the rest participants applying the same margin. If two or more participants achieve exact same winning result and therefore achieve a tie, the applicable odds will be equal to the accepted odds divided by the number of tie participants (i.e. with initial odds 2.70 and three tie participants the final odds will be: 2.70 / 3 = 0.90), unless the official governing body chooses only one winner with an additional statistic criterion (i.e.. assists).


4.2.8 Booking markets: A yellow card counts as one card. A red card counts as two cards. If a player gets one yellow plus a second yellow driving to a red card, this counts overall as three cards. As a result, a player cannot receive more than three cards. Settlement will be based on all available card data that appear during the normal playing time of an event. Cards shown after the final whistle will not be taken under consideration. Cards in non-playing players (players that have already been replaced, coaches, players on the bench who have not taken part in the game) are not taken under consideration. Booking markets with points A yellow card counts as 10 points and the red and the second yellow-red as 25. The second yellow for a player that leads to a red card is not counted. As a result, a player cannot receive more than 35 points. Settlement will be based on all available card data that appear during the normal playing time of an event. Cards shown after the final whistle are not taken under consideration. Cards in non-playing players (players that have already been replaced, coaches, players on the bench who have not taken part in the game) are not taken under consideration.


4.2.9 Corners A corner gets counted for the relevant market settlement only in the case it has been executed. Corners won by the teams but not executed do not count for market settlement. Intervals First interval is considered the time period from 00:01 until the completion of the minute indicated as the end minute. For avoidance of doubt the interval 1-15 min is considered the period from 00:01 to 15:00 Last interval of a time period is considered from the minute indicated until the end of the period as this is decided by the referee. For avoidance of doubt the interval 30-45 min is considered the period from 30:01 until the end of First Half. The interval 75-90 min is considered the period from 75:01 to the end of the Full Time.


4.3 A bet is not valid until it is validated and shown in the Client bet history, regardless the channel (either PC, full mobile, lite mobile or USSD), where a given bet it’s been placed from. In cases of uncertainty about the validity of a bet, the Client is requested to check the open (pending) bets or contact Customer Service.


4.4 The Company assumes no liability for correctness, completeness or up-to-dateness of the information services provided i.e. live scores and result messages displayed on the website or sent via e-mail. The stake is exclusively the amount confirmed and recorded by the Company. In case the erroneous event/market is cancelled all bets are void and the odds are set to 1,00.


4.5 The Company only accepts those results which have been achieved on the playing field or platform. Results amounting from disciplinary measures from a sports' court or another court of law will not be accepted. In case of violation of sports laws, the Company reserves the right to freeze any winnings and withhold payment(s). This also applies for live betting events.


4.5.1 Winnings are paid out up to a maximum limit. If the Client places a bet and its payment exceeds the maximum winning limit, The Company is not liable for the excess of the amount. In such cases the payment of the winnings will be reduced correspondingly. The maximum winnings amount per bet slip is set to twenty-five thousand US dollars ($25.000 USD) or its equivalent to other currencies available in the Territory. This also applies if The Company has not warned the bettor against possible excesses of the winning limits when placing the bet. The maximum winning limit is twenty-five thousand US dollars ($25.000 USD) or equivalent per Client and per Week. The Company reserves the right to determine different winning limits for individual players.


4.6 In order to avoid a bet not being accepted due to odds changes, the system automatically updates the odds before slip confirmation and the Client should check the latest odds in the betting slip before proceeding to the confirmation.


4.7 The Client may not combine related bets on the same event (“related bets” are two or more different bets that have related contingency).


4.8 The Company offers the option of Cash-Out before an event full time result. If the Cash-Out request is successful, this will be displayed and the bet will be settled immediately.


4.8.1 The actual final result of the related market will have no impact on the Cash Out amount.


4.8.2 The Cash Out amount offered at any time is the total amount that will be returned to your account if successful.


4.8.3 Any bets that are settled using Cash Out will not count towards the turnover requirement of any offer.


4.8.4 If a bet is placed with the intention of using Cash-Out, The Company cannot guarantee that the Cash-Out feature will be always available.


4.8.5 The Company reserves the right to reverse the settlement of a Cash Out if the bet or a market is settled in error.




5.1 Casino & Games.


5.1.1 All bets placed on the Casino are placed respectively on the servers of 3rd party providers depending on the provider of the game in which the bet is placed. The Company is licensed by the Casino Games Providers to represent, promote, and market the Casino games. The Company receives,  holds and pays funds in relation to an Account Holder for the purpose of transactions and settlements with the CASINO.


5.1.2 All Casino games are highly trustworthy and verified from authorities to prevent any potential hacking action. However, technology loopholes not related with our Company may give the ability to specific users to take advantage of such loopholes. Irregular winnings or betting patterns will be investigated, for which The Company reserves the right to confiscate any winnings made under such pattern.


5.1.3 Casino games are running with a low margin on clients’ benefit. In addition to that, bonuses may be awarded and further reduce the margin of the Company. If bonus rules are misspelled or omitted by any client who takes advantage of acting in a fraudulent attitude alone or as a syndicate, The Company reserves the right to confiscate any winnings made under such pattern.


5.1.4 You hereby agree that in case you win a jackpot of five thousand us dollars ($5,000 USD) or higher (or the equivalent to any other currency available in the Territory) in relation to any casino game offered by The Company, the winnings may be awarded once the Casino provider verifies and accepts it.


5.1.5 The Company has insured Jackpots with the Casino providers therefore all winnings are paid through the global pools. For the avoidance of any misunderstanding, the Client will receive the winnings once the casino provider has transferred the relevant funds to The Company.


5.1.6 The following territories are restricted for NetEnt games: Absolute Restriction: United States of America, Canada, United Kingdom, Spain, France and Italy. Blacklisted Territories where NetEnt content shall not be served: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt): Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United Kingdom, United States of America.   Branded Game Territories: Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes cannot be offered in the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine. Vikings Video Slot must not be offer in the following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.


5.2 Live Casino Rules.


5.2.1 All bets placed on the Live Casino are placed respectively on the servers of the above-mentioned providers depending on the provider of the game in which the bet is placed. The Company is authorized by the above providers to represent, promote and market the services of the Live Casino and to receive, hold and pay funds in relation to an Account Holder for the purpose of transactions and settlements with the Live Casino.






6.1 These Terms of Use apply to your use of the website under our domain Wild-Bets.cd or any other domain with the same brand “Wild-Bets” (collectively, the websites to which these terms apply, the “Websites”), including the products and services provided through the Websites (collectively, the “Products and Services”), and form an integral part of the Terms of Conditions.


6.2 Your use of any Website or Service will be subject to, at a minimum, the Terms and Conditions, the Privacy Policy and these Terms of Use.


6.3 In addition, your use of any website Products and Services may also be subject to the terms of any legal notice applicable to the website Products and Services, in addition to the Terms of Use.


6.4 All such terms supplementing these Terms of Use are referred to below as the “Additional Terms.” Where Additional Terms apply to Websites, Product and Services, these will be made accessible for you to read within, or through your use of, that website Product or Service.


6.5 The Terms of Use, altogether with any Additional Terms, the Terms and Conditions and the Privacy Policy, jointly form a binding legal agreement between you and Wild-Bets in relation to your use of the website Products and Services.


6.6 These Terms of Use are effective from July 1st, 2020. All previous Terms of Use are to be considered cancelled.




7.1 Your access or use of any website products or service in any way (regardless the channel -either PC, full mobile, lite mobile or USSD- where you access from), signifies that you have read, understood and agreed to be bound by the Terms of Use.


7.2 By accessing or using any website Products or Service offered (regardless the channel -either PC, full mobile, lite mobile or USSD- where you access from), you also represent that you have the legal authority to accept the Terms of Use on behalf of yourself and any party you represent in connection with your use.


7.3 If you do not agree to the Terms of Use, you are not authorized to use the website or any of the associated Product or Service.




8.1 Wild-Bets makes the Websites and Services available to you in accordance with the Terms and Conditions, the Terms of Use, and the Privacy Statement. You may only use the Websites Product and Services in accordance with these “Terms” and any applicable “Additional Terms”.


8.2 In particular, but without limitation, you may not use the Websites, its Products and Services for any purpose that is unlawful or prohibited by these, any applicable Additional Terms, or any other conditions or notices that are made available on any website Products or Services.


8.3 The Websites and Services are controlled and offered by Wild-Bets, or its partners or 3rd parties. Wild-Bets makes no representations that the Websites or Services are appropriate or available for use in or from other locations outside the Territory.


8.4 If you are accessing or using any website Products or Service from other jurisdictions or Territories, you do so at your own risk and you are responsible for compliance with local applicable law and any “Spill-Over” regulatory conditions and applicable restrictions, included but not limited to taxes and banking regulations.




9.1 You agree not to use the Websites or any of its Products and Services to:


9.1.1 Use or transmit any Content or information that you do not have the right to post or use, under intellectual property, confidentiality, privacy or other applicable laws;


9.1.2 Use or transmit unsolicited or unauthorized information or content, including advertising or promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of unsolicited or unwelcome solicitation or advertising;


9.1.3 Use or transmit information or content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or otherwise interfere with or disrupt the websites Products and Services or servers and networks connected to the Websites Products or Services, or that disobeys any requirements, procedures, policies or regulations of networks connected to the Websites Products or Services;


9.1.4 Post or transmit Content that is harmful, offensive, obscene, abusive, invasive of privacy, defamatory, hateful or otherwise discriminatory, false and misleading, incites an illegal act, or is otherwise in breach of your obligations to any person or contrary to any applicable laws and regulations;


9.1.5 Use or attempt to use another’s account, service, or personal information;


9.1.6 Remove, circumvent, disable, damage or otherwise interfere with any security-related features that enforce limitations on the use of the Websites Products or Services;


9.1.7 Attempt to gain unauthorized access to the Websites Products or Services, other accounts, computer systems or networks connected to the Websites Products or Services, through hacking password mining or any other means or interfere or attempt to interfere with the proper working of the Websites or Services or any activities conducted through the Websites or Services;


9.1.8 Use any means to bypass or ignore robots.txt, or other measures we use to restrict access or use of the Websites or Services;


9.1.9 Impersonate another person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.


9.2 You agree that you may not (and may not authorize another party to):


9.2.1 frame or otherwise co-brand the Websites or Services (for example, by displaying a name, logo, trademark or other means of attribution of a third -party that is reasonably likely to give the user the impression that that third -party has the right to display, publish or distribute the website or Service).


9.2.2 use any website or Service in any manner that could disable, overburden, damage or impair such website or Service, or interfere with any other party’s use and enjoyment of any website or Service.




10.1 You agree that Wild-Bets has a zero-tolerance policy towards inappropriate play and is up against fraudulent activity and money laundering activity.


10.2 If, in Our sole determination, You are found to have cheated or attempted to defraud Wild-Bets or any other user of any of the Services in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if we suspect you of fraudulent payment, including theft identity, use of stolen mobile money accounts, credit cards, or any other fraudulent activity (including also charge-back or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if your deposits failed to be honored either by your mobile money provider or your bank for any reason, Wild-Bets reserves the right to suspend and/or close your account and recover bad debts using whichever method may lawfully be available to us including, but not limited to:


10.2.1 Debiting the amount owed by you from Your Account;


10.2.2 Instructing third-party collections agencies to recover false claims of fraud and to collect the debts. This may have a detrimental impact on your credit scoring and will require Wild-Bets to share your personal information (including your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities;


10.2.3 Prosecuting fake chargebacks;


10.2.4 In the case that a retention of funds is required by a competent authority, The Company will proceed to freeze any funds available upon reception of a court order or request of any regulatory body with jurisdiction within the Territory, and to hand-over this to the competent authority.




11.1 We operate our activities in accordance with guidelines covering the laundering of monies acquired through illegal means and the prevention of funding of terrorism as prescribed by Central African Anti Money Laundering Task Force (Groupe d'Action contre le Blanchiment d'Argent en Afrique Centrale -GABAC-), and the Directives 2005/60/CE and 2006/70/CE of the EU and The Money Laundering Control Act of 1986 (Public Law 99-570) as well as Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001 (Public Law 107-56) of the United States of America;


11.2 In accordance with these Directives and Acts the Company declares to use a number of procedures designed to detect and prevent Money Laundering and the Funding of Terrorism, these will include to:


11.2.1 Maintain an active relationship with Forces of Law and Order;


11.2.2 Report to the relevant authorities any suspicious or fraudulent activity on the account;


11.2.3 Keep a record of certain documents (At least 10 years as per Congolese regulation);


11.2.4 Maintain a high level of internal security checks;


11.2.5 Carry out a correct and consistent assessment of risk for every operation, financial or otherwise;


11.2.6 Do everything in its powers, or in cooperation with third parties, to properly register and identify each user / bettor through recognized KYC (Know Your Client) practices;


11.2.7 Maintain the security and traceability of all financial transactions: To this end we observe the ban on cash transactions over twelve thousand five hundred US dollars ($12,500 USD), between individuals, even where the total is greater than twelve thousand five hundred US dollars ($12,500 USD), but may be broken down into smaller amounts. Any amount of twelve thousand five hundred US dollars ($12,500 USD), will be transferred via an international Bank Transfer, Bank Wire or Electronic Funds Transfer.


11.3 In order to properly verify its users / bettors and carry out the proper KYC procedures we will:


11.3.1 Identify the user at the point of registration and for every money payment which benefits the user / bettor, regardless the payment pethood used to perform deposit or withdrawal operations;


11.3.2 Verify the identity of the user / bettor based on documents, data and information provided by the same user / bettor or from a reliable independent source, including third parties;


11.3.3 Keep a record of the operations carried out by the user / bettor;


11.3.4 Continue to monitor user / bettor activities and details whilst the betting account is active and during the course of any professional relationship;


11.3.5 You agree that we are obliged to report to the relevant authorities any suspicious or fraudulent activity on the account. All such reporting will be done in accordance with the law and will respect the privacy of any individual who brings some suspected fraudulent activity to the Company’s attention.


11.3.6 An account which is suspected of some fraudulent activity will be disabled and will remain disabled until the end of investigation by the relevant authorities;


11.3.7 The Company reserves the right at any moment to perform background checks in global control lists such OFAC and ONU; as well Company reserves the right to immediately cancel a user's account that may have appeared positive on such background checks.




12.1 As Used in these Terms of use, the Terms and Conditions, the Privacy Policy, or everywhere else on the Websites, “Registered User” means a person who has registered and obtained an account on one of our Websites. Becoming a Registered User or using any of the related Websites Products or Services, does not and shall neither be deemed to make you a member, group-member,  shareholder,  nor to grant you any ownership or affiliation of Wild-Bets its holding Company, subsidiaries, properties and/or affiliates for any purposes whatsoever.




13.1 These Terms and any Additional Terms will continue to apply until terminated by either you or Wild-Bets as set out below. Your right to access and use the Websites and Services terminates automatically upon your breach of any of these Terms or Additional Terms that may apply to any of the Websites or Services.


13.2 In addition to what stated in the Terms and Conditions, Wild-Bets may, at any time:


13.2.1 Modify, suspend or terminate the operation of or access to any of the Websites or Services, or any portion of the Websites or Services, for any reason;


13.2.2 Modify or change the Websites or Services, or any portion of the Websites or Services, and any Terms, Additional Terms and other policies governing the use of the Websites or Services, for any reason;


13.2.3 Interrupt the operation of the Websites or Services, or any portion of the Websites or Services, for any reason, all as Wild-Bets deems appropriate in its sole discretion.


13.3 Your access to, and use of, the Websites or Services may be terminated by you or by Wild-Bets at any time and for any reason.


13.4 Wild-Bets will use reasonable efforts to notify you in advance about any material modification, suspension or termination not caused by your breach of the Terms.


13.5 The disclaimers warranties, liability and the jurisdiction and applicable law provisions (TnC) shall survive any termination. 






14.1 This Privacy Policy describes the way in which Wild-Bets deal with the information and data you provide to us to enable us to manage your relationship with Wild-Bets.


14.2 We will process any personal information provided to us or otherwise held by us relating to you in the manner set out in this Privacy Policy. Information may be provided via the Wild-Bets website (the "Website"), email or any other means.


14.3 By accepting this Privacy Policy you agree that you understand and accept the use of your personal information as set out in this policy. If you do not agree to the terms of this Privacy Policy please do not use the Website or otherwise provide us with your personal information.




15.1 We will assist you if you choose to exercise any of your rights over your Personal Data, including:


15.1.1 Withdrawing your previously granted consent; however, this will not invalidate any previously consented processing;


15.1.2 Lodging a complaint with any relevant Data Protection Authority;


15.1.3 Access to your Personal Data that we hold or process;


15.1.4 Correction of any Personal Data that is incorrect or out of date;


15.1.5 Erasure of any Personal Data that we process;


15.1.6 Restrict processing of your Personal Data in certain circumstances;


15.1.7 Asking us to provide you or another company you nominate with certain aspects of your Personal Data, often referred to as ‘the right to portability’;


15.1.8 The ability to object to any processing data where we are doing it for our legitimate interests;


15.1.9 The ability to contest a decision made entirely by automated processing, to express your point of view and to request that a human review the decision.




16.1 Your Personal Data isn’t just protected by the quality, commitment and high standards of Wild-Bets, it’s also protected by law. The law states that we can only process your Personal Data when there is a genuine reason to do so and it must be one of the following:


16.1.1 To fulfill any contract that we have with you;


16.1.2 We have a legal obligation;


16.1.3 Where you have consented to the processing;


16.1.4 When it is in our legitimate interest;


16.1.5 When it is in the public interest;


16.1.6 When it is in your vital interests;


16.2 In case you have proof we have failed to the commitment of protecting your data please do not hesitate to reach out to us at any time via chat or email at [email protected]




17.1 When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests.


17.2 If we do use legitimate interests as a reason to process your Personal Data, we will tell you that we are doing so, what our legitimate interests are and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may override your right to object.




18.1 Whenever your data is kept by Wild-Bets we will ensure that it is appropriately protected and only used for acceptable purposes.


18.2 We will keep your data for the period that you are a Client of Wild-Bets.


18.3 If you are no longer a Client of Wild-Bets, we will keep your data for the minimum length of time (10 years at least as Congolese regulation)required to comply with the purposes set out in this policy and relevant legal or regulatory obligations.


18.4 As you may comprehend, erasing data from third party data bases is out of our control and success of such strictly depends on third party response times, we will do or best to place the request of erasing data on your behalf but we are not responsible of an extended processing time that third parties may require to comply with the purposes set out in this policy and relevant legal or regulatory obligations.


18.5 Your Personal Data may be kept longer if we cannot delete it for technical reasons.




19.1 If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account.


19.2 Not providing your Personal Data may mean we are unable to provide you with products or services.




20.1 The information and data about you which we may collect, use and process includes the following:


20.1.1 Information that you provide to us by filling in forms on the website or any other information you submit to us via the website or email;


20.1.2 Records of correspondence, whether via the website, email, telephone or other means;


20.1.3 Your responses to surveys or customer research that we carry out;


20.1.4 Details of the transactions you carry out with us, whether via the website, telephone or other means;


20.1.5 Details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data;


20.1.6 Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, Companies House and broadcast media.




21.1 If you choose to participate in any of the social features that we provide with our products (such as chat rooms) Wild-Bets may store, record or otherwise process this data.




22.1 Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the Service you receive.




23.1 The Wild-Bets website (the "Website") uses cookies to deliver a better and more personalized service to users.


23.2 This Cookies Policy explains what cookies are, how they are used on the website and how to manage their use.


23.3 What is a Cookie? Cookies are small text files containing small amounts of information which are sent to and stored on your computer, smartphone or other devices when you access our Website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device. You can find more information about cookies at www.allaboutcookies.org.


23.4 Cookies are generally used to improve and enhance the user experience, some of the cookies we use are essential for the Website to operate.


23.5 Cookies are used on the Website for a number of reasons, this includes, but is not limited to, the following:


23.5.1 Session Management - these cookies are essential to enable the use of the Website, they manage session information and enable users to navigate through the Website;


23.5.2 Functionality - these cookies store information which enables us to remember user preferences (i.e. preferred language, sort types, media settings). They are also used to improve users' experience by, for example, stopping users from being shown the same message twice;


23.5.3 Fraud Prevention - these cookies store information which helps us stop fraudulent use of the Website;


23.5.4 Tracking - these cookies enable us to store information about how users landed on the Website. We need to record this so that we can appropriately pay our Affiliates;


23.5.5 Analysis – these cookies allow us to recognize and count the number of users and to see how users move around our Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily and to deliver adverts and information which are more relevant to each user and their interests and to monitor the effectiveness of such adverts and information.


23.6 Wild-Bets might, from time to time, use carefully selected third-party tracking and/or analytical cookies to assist in improving the Website and Wild-Bets services for users.


23.7 Where links are provided on the Website to third -party Websites it is important to remember that those Websites will have their own cookies and privacy policies which will govern any information you may submit. If you decide to use any linked third -party websites, please read their cookies and privacy policies before doing so.




24.1 If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website, you can do so by deleting your existing cookies and/or altering your browser's privacy settings (the process you follow will differ from browser to browser). If you would like more information on how to disable cookies or change your privacy settings, please visit www.allaboutcookies.org. Your browser's 'help' function should also tell you how to do this.


24.2 Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website. For example, if your browser is set to disable “session” cookies, you won't be able to log on to your Wild-Bets account.




25.1 We may share your Personal Data within the “Playgo group” and with these other organizations:


25.1.1 Law enforcement agencies, regulators, and other authorities;


25.1.2 Credit reference agencies;


25.1.3 Fraud prevention agencies;


25.1.4 Identity verification agencies;


25.1.5 Sports governing bodies;


25.1.6 Organizations that introduce you to us;


25.1.7 Third parties you ask us (or permit us) to share your data with;


25.1.8 Third parties necessary to provide products or services which you have requested.


25.2 Depending on the products you choose to use we may need to share your Personal Data with the third parties that provide those services.


25.3 We may also disclose personal information to other companies within associated or subsidiary companies and to business partners, or successors in title to our business.




26.1 We may update this policy from time to time, so please review it frequently.


26.2 If any material changes are made to this Privacy Policy, we will use reasonable endeavors to inform you in advance by email, notice on the Website or other agreed communications channels.


26.3 We will communicate the changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.


26.4 We will not enforce material changes to the Privacy Policy without your express consent. If you decline to accept the changes to the Privacy Policy or otherwise do not accept the changes within the time period, we may not be able to continue to provide some or all Products and Services. Provided however that you, as a user of the Website, accepts your responsibility at all times of reading and accepting all material changes to the Privacy Policy by just logging in to your user account. 






27.1 Wild-Bets firmly believes that gambling should be an exciting recreation. We are determined to endorse responsible betting and promote awareness of problem gaming, implementing intervention and taking the necessary measures if Clients bet beyond their means.


27.2 There is a solution to every problem and we know how one can get rid of that feeling of insecurity and addiction, giving you peace of mind while gambling online.




28.1 We want to minimize the negative effects of problem gambling and to promote responsible gaming practices. Wild-Bets is all about a legacy of passion and fun, and even when you engage in the game, you should play responsibly, within your limits.


28.2 Here, below, you can find all the info you need, should you find yourself or your loved ones in need of help:


28.3 Gaming is not a method of getting rich for a short period. You should not gamble in order to clear any pre-existing debts.


28.4 Don’t invest more than you can afford.


28.5 Before you start playing, read thoroughly the rules of the game – you need to know exactly what to expect.


28.6 Playing games at Wild-Bets should be your own decision, don’t fall under peer pressure.


28.7 By chasing wins and recovering loses, you might risk losing more money than you have expected. Make sure you don’t do it.


28.8 Before you start playing, set limits to how much you want to invest and stick to these. Don’t surpass your limits.


28.9 If your game is affecting your personal life, you need to stop playing immediately. An unhealthy dependence on gaming should be treated properly.


28.10 At Wild-Bets, we care about your wellbeing the most. If you think that you are spending too much time gambling at Wild-Bets, or if you are affecting the beloved ones, you need to take a break.




If you are under the age of 18, or the legal gambling age for your jurisdiction (whichever is higher) you are not allowed to play at Wild-Bets. In case you know someone who is underaged and is registered with us, please contact us immediately at [email protected]




Who can I turn to for help?


29.1 If you are worried that your or your loved one has developed a gambling addiction, you can refer to certain software to block/filter gambling cities such as the following ones:


29.1.1 www.netnanny.com.

29.1.2 www.cybersitter.com.


29.1.3 www.gamblock.com.


29.2 In addition to that, you can seek professional help and support materials using the following links:


29.2.1 Gamcare: www.gamcare.org.uk.


29.2.2 Gambleaware: www.gambleaware.co.uk


29.2.3 GamblingTherapy: www.gamblingtherapy.org.


If you are worried that a loved one is having a gambling problem which you cannot resolve, feel free to email us at [email protected] and we will take it from there. Play safe and remember to keep it fun!


Client will not, during the term or after the termination of their relationship with Wild-bets, make disparaging statements, in any form, about PLAY US MEDIA, its officers, directors, agents, employees, brand, products or services which Client knows, or has reason to believe, are false or misleading.