Privacy Policy

Privacy Policy


1.1 This Privacy Policy describes the way in which Wild-Bets deal with the information and data you provide to us to enable us to manage your relationship with Wild-Bets.

1.2 We will process any personal information provided to us or otherwise held by us relating to you in the manner set out in this Privacy Policy. Information may be provided via the Wild-Bets website (the "Website"), email or any other means.

1.3 By accepting this Privacy Policy you agree that you understand and accept the use of your personal information as set out in this policy. If you do not agree to the terms of this Privacy Policy please do not use the Website or otherwise provide us with your personal information.


2.1 We will assist you if you choose to exercise any of your rights over your Personal Data, including:

2.1.1 Withdrawing your previously granted consent; however, this will not invalidate any previously consented processing;

2.1.2 Lodging a complaint with any relevant Data Protection Authority;

2.1.3 Access to your Personal Data that we hold or process;

2.1.4 Correction of any Personal Data that is incorrect or out of date;

2.1.5 Erasure of any Personal Data that we process;

2.1.6 Restrict processing of your Personal Data in certain circumstances;

2.1.7 Asking us to provide you or another company you nominate with certain aspects of your Personal Data, often referred to as ‘the right to portability’;

2.1.8 The ability to object to any processing data where we are doing it for our legitimate interests;

2.1.9 The ability to contest a decision made entirely by automated processing, to express your point of view and to request that a human review the decision.


3.1 Your Personal Data isn’t just protected by the quality, commitment and high standards of Wild-Bets, it’s also protected by law. The law states that we can only process your Personal Data when there is a genuine reason to do so and it must be one of the following:

3.1.1 To fulfill any contract that we have with you;

3.1.2 We have a legal obligation;

3.1.3 Where you have consented to the processing;

3.1.4 When it is in our legitimate interest;

3.1.5 When it is in the public interest;

3.1.6 When it is in your vital interests;

3.2 In case you have proof we have failed to the commitment of protecting your data please do not hesitate to reach out to us at any time via chat or email at [email protected]


4.1 When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests.

4.2 If we do use legitimate interests as a reason to process your Personal Data, we will tell you that we are doing so, what our legitimate interests are and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may override your right to object.


5.1 Whenever your data is kept by Wild-Bets we will ensure that it is appropriately protected and only used for acceptable purposes.

5.2 We will keep your data for the period that you are a Client of Wild-Bets.

5.3 If you are no longer a Client of Wild-Bets, we will keep your data for the minimum length of time (10 years at least as Congolese regulation)required to comply with the purposes set out in this policy and relevant legal or regulatory obligations.

5.4 As you may comprehend, erasing data from third party data bases is out of our control and success of such strictly depends on third party response times, we will do or best to place the request of erasing data on your behalf but we are not responsible of an extended processing time that third parties may require to comply with the purposes set out in this policy and relevant legal or regulatory obligations.

5.5 Your Personal Data may be kept longer if we cannot delete it for technical reasons.

6 Why we process your Personal Data

6.1 If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account.

6.2 Not providing your Personal Data may mean we are unable to provide you with products or services.


7.1 The information and data about you which we may collect, use and process includes the following:

7.1.1 Information that you provide to us by filling in forms on the website or any other information you submit to us via the website or email;

7.1.2 Records of correspondence, whether via the website, email, telephone or other means;

7.1.3 Your responses to surveys or customer research that we carry out;

7.1.4 Details of the transactions you carry out with us, whether via the website, telephone or other means;

7.1.5 Details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data;

7.1.6 Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, Companies House and broadcast media.


8.1 If you choose to participate in any of the social features that we provide with our products (such as chat rooms) Wild-Bets may store, record or otherwise process this data.


9.1 Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the Service you receive.


10.1 The Wild-Bets website (the "Website") uses cookies to deliver a better and more personalized service to users.

10.2 This Cookies Policy explains what cookies are, how they are used on the website and how to manage their use.

10.3 What is a Cookie? Cookies are small text files containing small amounts of information which are sent to and stored on your computer, smartphone or other devices when you access our Website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device. You can find more information about cookies at

10.4 Cookies are generally used to improve and enhance the user experience, some of the cookies we use are essential for the Website to operate.

10.5 Cookies are used on the Website for a number of reasons, this includes, but is not limited to, the following:

10.5.1 Session Management - these cookies are essential to enable the use of the Website, they manage session information and enable users to navigate through the Website; 

10.5.2 Functionality - these cookies store information which enables us to remember user preferences (i.e. preferred language, sort types, media settings). They are also used to improve users' experience by, for example, stopping users from being shown the same message twice;

10.5.3 Fraud Prevention - these cookies store information which helps us stop fraudulent use of the Website;

10.5.4 Tracking - these cookies enable us to store information about how users landed on the Website. We need to record this so that we can appropriately pay our Affiliates;

10.5.5 Analysis – these cookies allow us to recognize and count the number of users and to see how users move around our Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily and to deliver adverts and information which are more relevant to each user and their interests and to monitor the effectiveness of such adverts and information.

10.6 Wild-Bets might, from time to time, use carefully selected third-party tracking and/or analytical cookies to assist in improving the Website and Wild-Bets services for users.

10.7 Where links are provided on the Website to third -party Websites it is important to remember that those Websites will have their own cookies and privacy policies which will govern any information you may submit. If you decide to use any linked third -party websites, please read their cookies and privacy policies before doing so.


11.1 If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website, you can do so by deleting your existing cookies and/or altering your browser's privacy settings (the process you follow will differ from browser to browser). If you would like more information on how to disable cookies or change your privacy settings, please visit Your browser's 'help' function should also tell you how to do this.

11.2 Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website. For example, if your browser is set to disable “session” cookies, you won't be able to log on to your Wild-Bets account.


12.1 We may share your Personal Data within the “Playgo group” and with these other organizations:

12.1.1 Law enforcement agencies, regulators, and other authorities;

12.1.2 Credit reference agencies;

12.1.3 Fraud prevention agencies;

12.1.4 Identity verification agencies;

12.1.5 Sports governing bodies;

12.1.6 Organizations that introduce you to us;

12.1.7 Third parties you ask us (or permit us) to share your data with;

12.1.8 Third parties necessary to provide products or services which you have requested.

12.2 Depending on the products you choose to use we may need to share your Personal Data with the third parties that provide those services.

12.3 We may also disclose personal information to other companies within associated or subsidiary companies and to business partners, or successors in title to our business.


13.1 We may update this policy from time to time, so please review it frequently.

13.2 If any material changes are made to this Privacy Policy, we will use reasonable endeavors to inform you in advance by email, notice on the Website or other agreed communications channels.

13.3 We will communicate the changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.

13.4 We will not enforce material changes to the Privacy Policy without your express consent. If you decline to accept the changes to the Privacy Policy or otherwise do not accept the changes within the time period, we may not be able to continue to provide some or all Products and Services. Provided however that you, as a user of the Website, accepts your responsibility at all times of reading and accepting all material changes to the Privacy Policy by just logging in to your user account.